Order Management And Shipping

Can I Change The Shipping Address If The Order Has Not Been Shipped?

We guarantee delivery only to the address provided at the time your order is placed. We are unable to modify/cancel orders after they have been placed

What Happens If My Package Is Lost?

If your package is lost or you are having trouble locating your package after it has been marked delivered, please chat with us live or contact us here and we'll be happy to assist you!

What Happens If My Product Arrives Damaged Or I Receive The Wrong Item?

If your product arrived damaged or the wrong item was received, please reach out to our customer support team here with your order number and a photo of the item you received and we will be happy to assist.

I Cannot Access My Account

If you’re having trouble accessing your account, please contact us via live chat or contacting us here so we can email you an account activation link or help recover your password.

Can I Add A Discount To My Order?

Discount codes can be applied to full-price items and cannot be combined with other discounts or applied to sale items. Stay up to date on our latest promotions by signing up for our newsletter, here. Scroll to the bottom and enter your information u

How Can I Find My Teams Discount?

Please reach out to your team manager or coach for your team's handle and passcode. Once you have access to this information, please log in to your ROKA account and click “Activate ROKA Team Account.” When you’ve activated your team membership, your

How Do I Return My Order?

To start a return, please visit the returns page here.